Terms & Conditions

Agreement to Terms

By accessing and using Clinic Pro services, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.

These terms apply to all users of our website and services, including patients, customers, and visitors.

About Our Services

Clinic Pro is a division of Adexcel Limited, providing weight management and medical weight loss services. Our services include:

• Medical consultations and assessments
• Prescription weight loss medications
• Ongoing monitoring and support
• Lifestyle and dietary guidance
• Follow-up care and adjustments

Eligibility and Requirements

Age Requirements

You must be at least 18 years old to use our services. We do not provide weight loss medications to individuals under 18 years of age.

Medical Eligibility

Our services are available to individuals who:

• Have a BMI of 27 or higher (or 25+ with weight-related health conditions)
• Have not been able to lose weight through diet and exercise alone
• Do not have contraindications to weight loss medications
• Are committed to making lifestyle changes

Consultation and Assessment

Before prescribing any medication, we will:

• Conduct a thorough medical assessment
• Review your medical history and current medications
• Assess your suitability for treatment
• Explain potential risks and benefits
• Obtain your informed consent

Payment Terms

Pricing and Payment

• All prices are displayed in British Pounds (GBP) and include VAT where applicable
• Payment is required before treatment begins
• We accept major credit cards, debit cards, and bank transfers
• Payment plans may be available for certain treatments

Refunds

Refund policies vary depending on the service:

• Consultation fees are non-refundable once the consultation has taken place
• Unused medications may be eligible for refund within 14 days
• Refunds are subject to medical review and approval
• Processing fees may apply to refunds

LillyDirect Ordering

Where a treatment offers it, you may choose to order through LillyDirect. Your prescription is then dispensed and delivered by Onescript Pharmacy rather than by us. Everything else about your care, including your consultation, your prescriber and your ongoing support, stays with Clinic Pro.

When LillyDirect can be used

LillyDirect can only be used where your prescription is consistent with the UK Summary of Product Characteristics for the medicine, prescribed for obesity or weight management. If your prescriber decides LillyDirect is not appropriate for you, we will arrange your medicine another way.

What arrives

Your medicine is delivered by Royal Mail 24 Tracked and Signed or DPD Next Day, secured with a PIN. Your first order also includes:

• 1 sharps bin
• 100 alcohol wipes
• 2 packs of 4 needles, including a starter pack
• A QR code card linking to official Eli Lilly resources

Repeat orders include 1 pack of 4 needles and the QR code card.

The contents of each parcel are fixed and cannot be changed. No other medicines can be added, including medicines for side effects such as anti-sickness tablets, and no clinic materials or printed information can be included. If you need anything else, it has to be ordered separately.

What you pay

Your invoice separates the cost of the medicine itself from any clinical or service fees we charge, so you can see what each part costs. The cost of the medicine and its Lilly-funded dispensing and delivery is never more than Lilly’s maximum resale price for that dose.

Messages from the pharmacy

Onescript Pharmacy will text you twice about each order: once when your prescription reaches them, and once when it has been dispensed and is on its way.

Opting out

You can opt out of LillyDirect at any time, and you do not have to give a reason. Once you do:

• We can no longer fulfil your prescriptions through LillyDirect, and will not send any further prescriptions for you to Onescript
• Your access to treatment is not affected in any way
• You can keep receiving your medicine through another dispensing arrangement, agreed with your prescriber

To opt out, contact us and we will arrange it.

If something is wrong with your medicine

Contact us first for anything to do with your care, your order or your treatment. If your concern is about the quality of the medicine itself, contact Lilly UK Medical Information on 01256 315000 in the first instance.

• Keep the product. Lilly may need to collect it from you to investigate
• Do not return it to the pharmacy
• A refund is only possible through Lilly’s product complaints process, and only if the manufacturer finds the medicine to be faulty

Patient Responsibilities

As a patient, you agree to:

• Provide accurate and complete medical information
• Follow prescribed treatment plans and instructions
• Attend scheduled follow-up appointments
• Report any side effects or concerns immediately
• Not share medications with others
• Store medications safely and securely

Limitation of Liability

While we provide professional medical services, you acknowledge that:

• Weight loss results vary between individuals
• No guarantee of specific weight loss outcomes
• Medications may have side effects
• Lifestyle changes are essential for success
• Regular monitoring is required for safety

Intellectual Property

All content on our website, including text, images, logos, and software, is protected by copyright and other intellectual property laws. You may not:

• Copy, modify, or distribute our content without permission
• Use our trademarks or logos without authorization
• Reverse engineer our software or systems
• Create derivative works based on our content

Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information. By using our services, you consent to our data practices as described in our Privacy Policy.

Termination

We may terminate or suspend your access to our services at any time if:

• You violate these terms and conditions
• You provide false or misleading information
• It is medically unsafe to continue treatment
• You fail to comply with treatment requirements

Governing Law

These terms and conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to Terms

We reserve the right to modify these terms and conditions at any time. Changes will be posted on our website and will take effect immediately. Your continued use of our services constitutes acceptance of the modified terms.

Contact Information

For questions about these terms and conditions: